How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Find out when to get in touch Report. Check for loose cables. Thanks for your post @Joebananas. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. 14-10-2017 10:40 AM. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. 0 Likes. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. 8 r-500 that's Google's DNS. jpg 396 KB. Your booking reference number, your IMEI or your mobile number. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Yes I know we are customers here but sky also monitor the postings. Broadband and wi-fi. Openreach fix times v British Gas. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Free from UK landlines. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Ah I see, thanks. It is so frustrating as we have now been without phone or broadband for so long. You’ll run the same tests our experts use. 15 per missed. I've had a 'throttled' broadband service for 2 months now. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. If you're eligible, you can also contact us to ask for the application form. That's £9. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. He will mark up for the maintenance dig. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Fix 12-12-2020 1:47 PM. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Fix it Staying safe Community Community. Fix broadband problems in my new home. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Now future firmware updates are also due to end. The wiring you install will be pivotal to their experience. comBlue Light. Openreach have requested we review the report on 09/05/2020 as the work is likely to. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. 0 Thanks All forum topics; Previous Topic; Next Topic;. Hi smiddy1968, I've logged this over to our network team for further investigation. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. If they have to dig up the road, Openreach have to obtain permission from the local authority. My connection to my Sony smart TV is on wifi. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. So if a fault is reported to us on a Tuesday, we must fix it by the end. no phone connected) caused the speed to drop (especially uplink 3. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Download is approx 35Mbps (OK fo. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Are you seeing slow speeds over WiFi ? Thanks Karl. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. Openreach seem to have broken my phone line. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). endobj 7:43. Thanks: 5. i have been waiting a long time for help . End users are not. £8. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. The fault has now been reported and an engineer visit is 8n place for next Tuesday. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). I was hoping to get some insight into how Openreach interacts with Sky in these situations. If we find a fault outside of your property, we may arrange a separate. It was an external fault which was put down to ‘corrosion’ somewhere on. Threatened me with charges if it was my fault and everything. Post 2 of 2. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. Problem Identified by Openreach, What's Next? imantle. Are you seeing slow speeds over WiFi ? Thanks Karl. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Telling them you’ve had issues in the past can’t hurt. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. OK, your post is a wee bit confusing. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. You should do a speed test and a ping test, try CMD and ping 8. Are you seeing slow speeds over WiFi ? Thanks Karl. Our engineers can help you with anything from installing your services to fixing a fault. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. Openreach, which is effectively responsible for maintaining BT ’s. 0 Likes. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. By contrast, chargeable faults are defined by Openreach as faults with repair costs that are recovered through a separate "cost to repair" process. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Red. If connector has been damage you may well be charged for the repair. Home is where my books are. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. Each telephone call ends the same. If they cannot fix externally, they will go to the premises, ask the 3 safety questions. Talk Talk did exactly the same to me in 2017. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. 4th of November. Change your wireless channel - TalkTalk Help & Support Karl. BT engineer has installed. 59 same day. At present, Openreach’s full fibre rollout. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. Message 1 of 9 (448 Views) Reply. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. 9 million telephone poles and junction boxes across the UK. Telling them you’ve had issues in the past can’t hurt. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Thanks: 5. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Let me know how itOpenreach engineer came out. 26th August. 2. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. When you order a fibre service for the first time, Openreach assigns a port to you. That. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. And said their was a fault with the line, and it required a different engineer to fix. £9. New service: 07701407770. Openreach - how long to fix a fault. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. . OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. Howdy, Stranger! It looks like you're new here. Free from UK landlines. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Reply. An engineer worked on the exchange 2 days later and cut me off. Zarjaz. . The engineer said he's going to have. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. By phone 0808 1002440. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. Hope you're back up and running soon. Therefore, anything in this blog from this point on should be read as hypothetical. Hi . But in return, providers must push FTTP wherever they can. . we'll pay you £9. They have identified that further work is required to repair the fault. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. You can't contact Openreach directly. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. wrote: Lol just had a text from sky saying problem has now been fixed. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Keep reporting the fault, there are internal systems within Openreach to escalate faults but they need to keep being reported. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. Here for You –. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. co. digital. 2. I'm sorry for the problems you're experiencing with your service. I am having problems working out where Openreach responsibility lies for a phone line. I can now video stream. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. The. Change your wireless channel - TalkTalk Help & Support Karl. . Hi beckyh81 I can only apologize for this ongoing issue. If real unlucky, the lead in to your property is borked, and will require replacing. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Find out more. This is a 365-day 24/7 service with the ability to log faults. IMG_20231001_161959. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Guess what It has not been fixed phone line still dead. Sign in or register to get started. . Not Available. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. I had a fault on my line. Clear by 23. Ignore what the. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. Mark as New; Bookmark; Subscribe. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. Find out more. i contacted talktalk but they have failed to help solve this problem. 13th: An engineer supposedly shows up again and never contacts me. Your main socket, due to damage you've caused. Hi everyone. If the property developer is still on site. even though there have been significant and long lasting impacts on Openreach and. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Message 3 of 13. no phone no broadband. The best case scenario is that you agree on a course of action. bobblet35 • 15 hr. Nte swap will take five minutes. She tells me it will be another three business days. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Supposed to have my Internet and phone connected on Tuesday the 1st of November. Mobile costs may vary. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. Don’t worry. 33 per day starting from the third day until the day we restore your service, providing the. I have no choice. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. £29. 0800 671 045. All you can do is speak to the BT FTTP team 0800 587 4787 General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions? - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Try your Broadband out and see what your speed is. Hence 10 minutes after posting here I got a text from sky. Release the button and wait around 30 seconds for your ONT to boot back up. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. even though there have been significant and long lasting impacts on Openreach and. If you can prove a fault they have to fix or compansate. Are you seeing slow speeds over WiFi ? Thanks Karl. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. Openreach have called just now and they say they fixed the fault in the 26th. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. Each telephone call ends the same. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. e. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. Cisco has a new problem: You take too long to implement its products and stop buying more kit. If they are, then raise it as a fault or escalate it as a complaint. Delayed repair following a total loss of service 2. My service is called Fibre 35, it is not FTTP. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. But every time I call they say it will be a week later, with. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. e. Popular Poster on 05-05-2020 03:58 PM. Someone reads me my rights: If the fault is found in the house or if no fault is found how much I am going to pay them. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Nte swap will take five minutes. An engineer was booked for Monday morning. I have been in contact with BT numerous times to try and get this fixed. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. Proud member of the wokerati, though I don't eat tofu. Unhappy with Openreach work? Contact us. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. Appointments are available between 7am-6pm Monday to Saturday. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. You'll be charged if the problem is caused by things like: 1. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. additional flexibility to manage provision and repair workstacks which has been made significantly more. 59pm on the second working day after the fault is reported . Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. My Home phone line was not in use for a couple of year we were using MIFI Device. co. It's not. 131 Views. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. My connection to my Sony smart TV is on wifi. If someone has helped give them Like. First contact your Service Provider. . The fibre cabinet is approx 400 metres fro. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. Contractors come dig the hole, an engineer comes and remakes the joint. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. £500K+ is less than what openreach charges so is a good price - not openreach's fault. Technically, You Have Damaged Openreach’s Infrastructure. 5. He then left and didn't come back. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. This may be a wifi issue. We have had no broadband for over4 weeks now. Restart your Openreach modem to fix connection problems. Openreach Phone Number 2. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. According to In Your. chris6273. . The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Visit Charge £130 Standard. They have known about the issue for 3 weeks and have no idea when it will actually get don. Find useful FAQs to help you if you have a query about a broadband fault. Ah I see, thanks. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. Fingers crossed we can get this issue closed down today. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. The fibre cabinet is approx 400 metres fro. Is your telephone service working OK? Any noise on the line? ChrisJan. We are still working with Openreach for a final fix. Speed dropped to 48Mbps. View all contacts. I had a fault on my line. 8. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Openreach won’t fix our fault. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. uk. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. our products and services. To track your repair, we just need two bits of information. Tested line - No faults, checked DSLAM and changed my connection to new ports. The following information is a guide for connecting the Openreach network to your home wiring. 1 Demand - Repair 18. This may save you from calling us or paying for an engineer to come out. Edited by. 8. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Clear by 23. 3. 8. BTnet fault reporting from BT Business. Lol just had a text from sky saying problem has now been fixed. Sky have told me that there is no info. Thanks to everyone involved in helping me get this sorted. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. Level 3 Report 13. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. Some can take minutes, some can take weeks. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. And yes I know phone lines aren't guaranteed to be fault free 24/7-365. The official line is that you must call in Openreach to fix it. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Delays shouldn't take months. By phone 0808 1002440. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. Massive mistake. Level 4 Clear within 6 hours, any time of day, any. Proud member of the wokerati, though I don't eat tofu. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Fix times. At present most consumer broadband packages on. i checked all. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. Re: 2 MONTHS and counting to fix an Openreach connection issue. How to deal with poor workmanship. 33 for the full day you had. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. Zarjaz. If you're eligible, you can also contact us to ask for the application form.